Tvara – Terms and Conditions

1. Introduction

These Terms govern the deployment and use of Tvara’s AI Sales Agent, designed to automate key sales workflows such as lead generation, proposal drafting, communication automation, CRM integration, and workflow management. The Services may include integrations with third-party platforms and require secure handling of client data.

2. Scope of Services

2.1 Tvara will provide:

• B2B lead generation and enrichment.
• Proposal, document, and email automation.
• CRM integration and data syncing.
• Workflow automation for approvals, follow-ups, and notifications.

2.2 The Service may involve:

• Hosting and managing the Sales Agent on Tvara’s infrastructure.
• Integration with external systems as needed for business operations.

2.3 Tvara will provide configuration, support, and periodic updates to maintain and improve service functionality.

3. Responsibilities of the Parties

3.1 Tvara Responsibilities:

• Ensure the Sales Agent operates as described in the agreed scope.
• Maintain industry-standard security, encryption, and access control measures.
• Process client data only as necessary to deliver the agreed services.
• Provide support as per the agreed Service Level Agreements (SLAs).

3.2 Client Responsibilities:

• Provide accurate and lawful data, and ensure it does not infringe third-party rights.
• Grant required access to systems and tools for integration.
• Use the AI Sales Agent only for lawful, compliant, and ethical purposes.

4. Intellectual Property

4.1 All rights to Tvara’s proprietary systems, software, models, and workflows remain with Tvara.

4.2 Tvara grants the Client a limited, non-exclusive, non-transferable license to use the AI Sales Agent for internal business operations during the subscription term.

5. Data Privacy and Security

5.1 Tvara will:

• Process Client data solely for service delivery purposes.
• Not sell or rent client data to third parties.
• Implement appropriate technical and organizational measures to protect data against unauthorized access, disclosure, alteration, or destruction.

5.2 Clients retain full ownership of their data.

5.3 Both parties agree to comply with all applicable data protection and privacy laws.

5.4 Where integrations require access to certain account information (such as email, calendar, or contact data), this access will only be used to perform the specific, user-initiated tasks described in the Service Agreement.

6. Fees and Payment

6.1 Fees for setup, subscription, and support will be as agreed in the Service Order.

6.2 Payments are due within the agreed period from the invoice date.

6.3 Late payments may result in service suspension.

7. Third-Party Integrations

7.1 Some functionalities may depend on external APIs or platforms.

7.2 Availability or functionality of such integrations may change without notice; Tvara is not responsible for disruptions caused by such changes.

7.3 Any permissions granted for integration will be limited to the scope necessary to perform the intended functions.

8. Term and Termination

8.1 This Agreement remains effective for the term specified in the Service Order unless terminated earlier.

8.2 Either party may terminate with 60 days’ written notice.

8.3 Immediate suspension or termination may occur for:

• Material breach of these Terms.
• Non-payment beyond the agreed period.
• Misuse of the system or violation of applicable laws.

9. Limitation of Liability

9.1 Tvara’s total liability will not exceed the total fees paid by the Client in the preceding 3 months.

9.2 Tvara shall not be liable for indirect, incidental, or consequential damages, including loss of data, profits, or opportunities.

10. Confidentiality

Both parties agree to keep all non-public information confidential and to use such information solely for fulfilling obligations under this Agreement.

11. Governing Law and Dispute Resolution

11.1 This Agreement is governed by the laws of India.

11.2 Disputes shall be resolved by binding arbitration in Bengaluru under the Arbitration and Conciliation Act, 1996.

12. Amendments

Tvara may update these Terms with prior written notice. Continued use of the Services after notice constitutes acceptance of the updated Terms.

13. Compliance and Transparency

• Clearly describing what data is collected, how it is used, and why it is required.
• Ensuring that data access is proportional to the services provided.
• Honoring client requests for data deletion where legally permissible.