Privacy Policy

1. Interpretation and Definitions

Interpretation

Words with capitalized initials have meanings defined under the following conditions and apply equally to singular and plural forms.

Definitions

• Company: Tech Tvara Underpinnings LLP (“Tvara”, “we”, “us”, “our”).
• Client: Organization or its authorized representatives engaging Tvara’s Services.
• Device: Any device that can access Tvara’s Services, such as a computer, mobile phone, or tablet.
• Personal Data: Any information relating to an identified or identifiable individual.
• Service: Tvara’s enterprise AI systems, integrations, APIs, and associated portals or platforms.
• Service Provider: Third party engaged by Tvara to facilitate or enhance the Services.
• Usage Data: Data collected automatically when interacting with the Services (e.g., system logs, API usage statistics).

2. Types of Data Collected

a) Personal Data

We may collect personally identifiable information that is provided by your organization or its authorized representatives, including:

• Names of client representatives
• Email addresses and contact numbers
• Business addresses and location details
• Any other information shared during onboarding, integration, or support

b) Usage Data

We may collect system usage metrics automatically, including:

• API and system log files
• IP addresses and device identifiers
• Browser type and operating system
• Aggregated analytics for performance optimization

3. How We Use Client Data

Tvara may use collected data for the following purposes:

• Service Delivery: Configure, operate, and maintain AI systems
• Account Management: Manage client accounts and authorized user access
• Contract Fulfillment: Deliver services under existing agreements
• Support and Communication: Notify about updates, incidents, or service changes
• Security and Compliance: Detect, prevent, and investigate misuse or security breaches
• Improvement and Analysis: Enhance system performance and user experience

4. Data Sharing

We may share data only under these conditions:

• With Service Providers: For hosting, maintenance, analytics, or integration purposes, under confidentiality obligations
• Third-Party Integrations: If you enable integrations with other platforms, relevant data will flow through those systems in line with their privacy terms
• Business Transactions: In the event of a merger, acquisition, or sale, with safeguards in place
• Legal Obligations: When required to comply with applicable laws or enforce our legal rights

5. Data Retention

Personal Data will be retained only as long as necessary to deliver the Services, fulfill contractual obligations, or meet legal requirements.

Aggregated, anonymized data may be retained indefinitely for analytics and reporting.

6. Data Transfers

Your information may be processed in locations where Tvara or its Service Providers operate, including jurisdictions outside your own. We implement safeguards to ensure compliance with applicable data protection laws.

7. Data Security

We apply industry-standard security measures, including encryption, access control, and secure hosting environments. However, no method of storage or transmission can guarantee absolute security.

8. Third-Party Services Disclaimer

Our Services may integrate with external platforms. These integrations are subject to the terms and privacy policies of the respective third-party providers. Tvara is not responsible for any data handling practices outside our control.

9. User Rights

Depending on applicable laws, you may have the right to:

• Access, correct, or delete your Personal Data
• Request data portability
• Withdraw consent for processing (where applicable)
• Lodge a complaint with a data protection authority

Requests can be submitted using the contact details in Section 13.

10. Legal Disclosures

We may disclose information if required to:

• Comply with legal or regulatory obligations
• Protect the safety, rights, or property of Tvara or its clients
• Investigate and prevent fraud, abuse, or unauthorized access

11. Dispute Resolution

Disputes relating to this Privacy Policy will be resolved through binding arbitration in Bengaluru, India, in accordance with the Arbitration and Conciliation Act, 1996.

12. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page, and material changes will be communicated directly to clients.

Last updated: 12th August 2025